.support-admin-health{padding:6px 10px;border:1px solid var(--border);border-radius:999px;color:var(--text-muted);font-size:12px}.support-admin-health.is-ok{color:var(--success);border-color:color-mix(in srgb,var(--success) 55%,var(--border))}.support-admin-health.is-warning{color:var(--warning)}
.support-admin-metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:14px}.support-admin-metric{padding:14px;border:1px solid var(--border);border-radius:12px;background:var(--bg-elev-1)}.support-admin-metric.is-warning{border-color:var(--danger);box-shadow:0 0 0 1px color-mix(in srgb,var(--danger) 35%,transparent)}.support-admin-metric strong{display:block;font-size:24px}.support-admin-metric span{color:var(--text-muted);font-size:12px}
.support-admin-mode-banner{margin:0 0 14px;padding:12px 16px;border:1px solid color-mix(in srgb,var(--success) 70%,var(--border));border-radius:12px;color:var(--success);background:color-mix(in srgb,var(--success) 12%,transparent);font-size:14px;font-weight:900;letter-spacing:.04em}.support-admin-mode-banner[data-mode="hybrid"],.support-admin-mode-banner[data-mode="automatic"]{border-color:var(--warning);color:var(--warning);background:color-mix(in srgb,var(--warning) 12%,transparent)}
.support-admin-breakdowns{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:10px;margin-bottom:18px}.support-admin-breakdowns article{padding:12px;border:1px solid var(--border);border-radius:12px;background:var(--bg-elev-1)}.support-admin-breakdowns h3{margin:0 0 8px;font-size:13px}.support-admin-breakdowns ul{display:grid;gap:5px;margin:0;padding:0;list-style:none}.support-admin-breakdowns li{display:flex;justify-content:space-between;gap:8px;font-size:12px}.support-admin-breakdowns button{padding:0;border:0;color:var(--accent);background:transparent;text-align:left;overflow:hidden;text-overflow:ellipsis}
.support-admin-tabs{display:flex;gap:8px;overflow:auto;margin-bottom:14px;border-bottom:1px solid var(--border)}.support-admin-tabs button{padding:10px 12px;border:0;border-bottom:2px solid transparent;color:var(--text-muted);background:transparent}.support-admin-tabs button.is-active{color:var(--text);border-color:var(--accent)}
.support-admin-panel{display:none}.support-admin-panel.is-active{display:block}.support-admin-toolbar{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:12px}.support-admin-toolbar input{min-width:180px;flex:1}.support-admin-toolbar--filters select,.support-admin-toolbar--filters input{min-width:130px;max-width:220px}.support-admin-toolbar--filters>input:first-child{min-width:260px;max-width:none}.support-admin-toolbar label{display:grid;gap:3px;color:var(--text-muted);font-size:11px}.support-admin-toolbar label input{min-width:130px}
.support-admin-split{display:grid;grid-template-columns:minmax(280px,.8fr) minmax(360px,1.4fr);gap:14px}.support-admin-list,.support-admin-detail{min-height:420px;max-height:65vh;overflow:auto;border:1px solid var(--border);border-radius:12px;background:var(--bg-elev-1)}.support-admin-list button{width:100%;display:grid;gap:3px;padding:11px;text-align:left;border:0;border-bottom:1px solid var(--border);color:var(--text);background:transparent}.support-admin-list button:hover,.support-admin-list button.is-active{background:var(--bg-elev-2)}.support-admin-list small{color:var(--text-muted)}.support-admin-detail{padding:15px}.support-admin-message{margin:10px 0;padding:10px;border-radius:10px;background:var(--bg-elev-2);white-space:pre-wrap}.support-admin-message.user{border-left:3px solid var(--accent)}.support-admin-message.admin{border-left:3px solid var(--success)}.support-admin-code{padding:10px;overflow:auto;border-radius:8px;background:var(--bg);font:11px/1.45 monospace;white-space:pre-wrap;overflow-wrap:anywhere}
.support-admin-form{display:grid;gap:10px}.support-admin-form label{display:grid;gap:5px;font-size:12px}.support-admin-form-row{display:grid;grid-template-columns:1fr 1fr;gap:10px}.support-admin-incidents{display:grid;gap:10px}.support-admin-incident{display:grid;grid-template-columns:1fr auto;gap:12px;padding:14px;border:1px solid var(--border);border-radius:12px;background:var(--bg-elev-1)}.support-admin-incident-actions{display:flex;align-items:center;gap:7px;flex-wrap:wrap}
.support-admin-identity{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:12px 0;padding:12px;border:1px solid color-mix(in srgb,var(--accent) 45%,var(--border));border-radius:10px;background:color-mix(in srgb,var(--accent) 7%,var(--bg-elev-1))}.support-admin-identity div{display:grid;gap:3px}.support-admin-identity span,.support-admin-identity small{color:var(--text-muted);font-size:11px}.support-admin-identity strong{overflow-wrap:anywhere}.support-admin-message-trace{margin-top:8px;font-size:11px}.support-admin-message-trace summary{cursor:pointer;color:var(--accent)}.support-admin-message-trace pre{overflow:auto;padding:8px;border-radius:7px;background:var(--bg);white-space:pre-wrap}.support-admin-history-list{display:grid;gap:8px}.support-admin-history-list button{display:grid;gap:4px;padding:10px;border:1px solid var(--border);border-radius:9px;color:var(--text);background:var(--bg-elev-2);text-align:left}.support-admin-history-list small{color:var(--text-muted)}
.support-admin-settings{display:grid;grid-template-columns:repeat(3,minmax(220px,1fr));gap:14px}.support-admin-settings fieldset{display:grid;align-content:start;gap:10px;padding:14px;border:1px solid var(--border);border-radius:12px}.support-admin-settings label{display:flex;align-items:center;justify-content:space-between;gap:12px;font-size:12px}.support-admin-settings input[type=number]{width:90px}.support-admin-settings-actions{grid-column:1/-1;display:flex;align-items:center;gap:10px;flex-wrap:wrap}
@media(max-width:1050px){.support-admin-split{grid-template-columns:1fr}.support-admin-settings{grid-template-columns:1fr}.support-admin-list,.support-admin-detail{max-height:none;min-height:260px}}

.support-admin-workflow-controls{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:12px}.support-admin-workflow-controls>label{color:var(--text-muted);font-size:12px;font-weight:700}.support-admin-workflow-controls>select{min-width:240px}.support-admin-workflow-summary{display:flex;gap:7px;flex-wrap:wrap;margin-left:auto}.support-admin-workflow-chip,.support-admin-workflow-badge{display:inline-flex;align-items:center;gap:4px;width:max-content;border:1px solid var(--border);border-radius:999px;font-size:11px;font-weight:800;line-height:1.2}.support-admin-workflow-chip{padding:6px 9px}.support-admin-workflow-badge{padding:4px 7px}.support-admin-conversation-heading{display:flex;align-items:center;justify-content:space-between;gap:8px}.support-admin-workflow-chip.is-finished,.support-admin-workflow-badge.is-finished{border-color:color-mix(in srgb,var(--success) 60%,var(--border));color:var(--success);background:color-mix(in srgb,var(--success) 10%,transparent)}.support-admin-workflow-chip.is-in_progress,.support-admin-workflow-badge.is-in_progress{border-color:color-mix(in srgb,var(--accent) 60%,var(--border));color:var(--accent);background:color-mix(in srgb,var(--accent) 10%,transparent)}.support-admin-workflow-chip.is-awaiting_human,.support-admin-workflow-badge.is-awaiting_human{border-color:color-mix(in srgb,var(--warning) 70%,var(--border));color:var(--warning);background:color-mix(in srgb,var(--warning) 11%,transparent)}.support-admin-list button[data-workflow-state="awaiting_human"]{box-shadow:inset 3px 0 0 color-mix(in srgb,var(--warning) 85%,transparent)}
.support-admin-attachment-list{display:grid;gap:8px;margin:8px 0 14px}.support-admin-attachment{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.support-admin-attachment .btn-secondary{min-width:0;overflow:hidden;text-overflow:ellipsis}.support-admin-attachment .btn-danger{margin-left:auto}

@media(max-width:760px){.support-admin-workflow-summary{width:100%;margin-left:0}.support-admin-workflow-controls>select{width:100%;min-width:0}.support-admin-conversation-heading{align-items:flex-start;flex-direction:column}}

.support-knowledge-header{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:14px}.support-knowledge-header h3{margin:0 0 4px;color:var(--accent);letter-spacing:.05em}.support-knowledge-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-top:16px}.support-knowledge-grid>article{min-width:0;padding:14px;border:1px solid var(--border);border-radius:12px;background:var(--bg-elev-1)}.support-knowledge-grid h4{margin:0 0 12px}.support-knowledge-list{display:grid;gap:8px;max-height:360px;overflow:auto}.support-knowledge-list>article{display:grid;gap:4px;padding:10px;border:1px solid var(--border);border-radius:9px;background:var(--bg-elev-2)}.support-knowledge-list>article strong,.support-knowledge-list>article span,.support-knowledge-list>article small{overflow-wrap:anywhere}.support-knowledge-list>article span,.support-knowledge-list>article small{color:var(--text-muted)}.support-knowledge-list>article>div{display:flex;gap:6px;margin-top:5px;flex-wrap:wrap}
@media(max-width:980px){.support-knowledge-grid{grid-template-columns:1fr}.support-knowledge-header{align-items:stretch;flex-direction:column}}